Contact Center Manager

Role Description

This is a full-time on-site role for a Contact Center Manager, located in Medina. The Contact Center Manager will oversee the daily operations of our contact center to ensure efficient service delivery and customer satisfaction. Key responsibilities include managing contact center staff, tracking performance metrics, developing and implementing operational strategies, and resolving client issues promptly. This role requires excellent leadership, problem-solving abilities, and a commitment to maintaining a high level of customer service.

Qualifications

• Contact Center Management and Contact Center Operations skills
• Customer Satisfaction and Customer Service skills
• Analytical Skills to evaluate and improve contact center performance
• Proven leadership and team management abilities
• Excellent written and verbal communication skills
• Bachelor’s degree in business administration, Management, or related field
• Experience in the consulting industry is a plus
• Experience in public sector is a plus
• Fluet English is must